WELCOME TO OUR PRACTICE Thank you for visiting the web site of Dr. Gorrell. Our site provides important information that will help you become familiar with our practice. It also contains answers to questions most clients ask. Please feel free to call on us anytime. We appreciate this opportunity to introduce ourselves and we look forward to being your personal dentist. We want you to know that in our office you can expect to be treated with respect at all times. We strive to deliver the best diagnosis and treatment that dentistry has to offer. We believe that these goals can be met through a continuous and open dialogue between you and our entire team. We encourage you to involve yourself in your own treatment and to ask questions throughout our relationship. In our opinion, an informed and involved client is most likely to achieve the highest level of health, and we look forward to working with you to achieve this. Office Hours Monday 8:00 - 7:00 Tuesday 8:00 - 5:00 Wednesday 9:00 - 5:00 Thursday 7:00 - 2:00 Friday 8:00 -12:00

Contact Information There are many ways to communicate with our office. Please choose the method most convenient to you. Mailing Address

Blossom Valley Center 809 Cuesta Drive, Ste. 205 Mountain View, CA 94040 Telephone Phone: 650-967-1441 Fax: 650-967-7341

Message Form Please use this form for general information purposes only. DO NOT send personal health information through the form below. Specific patient care questions must be addressed with your doctor during an appointment. Comments/Questions We monitor our contact requests several times a day and will usually reply within one business day during open hours.

Our Staff Our staff is CPR certified and informed, administrative personnel, well-versed in health and insurance policies.

Initial Visit We're never too busy to meet new friends! Here is what you can expect on your first visit: We'll take the time to know you, as well as your likes and dislikes regarding past dental care. We'll carefully review your medical history and perform a temporal mandibular joint examination. We will screen for oral cancer and periodontal (gum) disease. From there, we will examine your teeth and take any necessary x-rays and photos. An intraoral video camera allows you to easily view your dental condition during the examination. A second visit is used to begin tooth cleanings and discuss treatment options. We will work together to establish a treatment plan that best meets your needs. Please assist us by providing the following information at the time of your visit: Any current x-rays A list of medications you are currently taking If you have dental insurance, bring the necessary completed forms IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation visit. Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) Dental Insurance Your dental plan is a form of compensation your employer provides you. You can expect the carrier (insurance company) to reimburse you for a portion of our fee. That portion is determined by the contract between your employer and the insurance company. The higher the premium paid by your company, the more generous the reimbursement. Although we are not a party to the contractual arrangement with your insurance company, we do want to help you receive the maximum reimbursement to which you are entitled. As a convenience to you we will help you process your insurance claims in order for you to receive this maximum benefit. We will also gladly provide dental x-rays and a written diagnostic report should your insurance company have any questions about the services which were provided. At all times, you can be confident that we will always provide you with our best services without regard to the limitations imposed by your insurance coverage. To do otherwise would violate our contract with you. Financial Options Our treatments are highly individualized as well as our financial agreements with our clients. For your convenience, we offer a variety of payment options. Our treatment coordinator will work out a plan suited to your individual needs. Infection Control Infection controls and universal precautions protect clients and staff alike. Everyone benefits from rigorous infection control - you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with Dr. Gorrell and receive a straightforward answer. Dr. Gorrell and his team follow procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA) and the Centers for Disease Control (CDC). These measures include: Disinfectant hand soap Gloves and face masks Chemical disinfection of countertops and surfaces Sterilization of all equipment before every use Disposable materials Our office heat-sterilizes all reusable equipment, including dental handpieces. We use an autoclave, a device which kills bacteria and viruses by steam, heat and pressure. The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. The more you know about our daily procedures and policies, the more comfortable you will feel.